Contact Person: Frequently Asked Questions

Q: I don't see a menu Persons or Organisations' in the portal, so I can't create these persons/organisations?

• A: In that case, your account does not have yet the appropriate rights set OR your organisation is not approved yet. In case your organisation is not yet approved (status Approved), this is normal. In case your organisation is approved and you still don't see these menu's please contact [email protected] to have this corrected.

Q: I see persons belonging to my organisation which I do not recognise?

• A: It might be that a person is wrongfully configured as belonging to your organisation. Please contact the ZR guards and ask to have this corrected. ZR guards will then remove the person from your organisation.

Q: I'm missing persons belonging to my organisation?

• A: When you're sure the person already has a ZR access badge, then it might be that the person you're not seeing is wrongfully configured as belonging to another organisation. Please contact the ZR guards and ask to have this corrected. ZR guards will then change the organisation of the person. In case the person is not registed yet you have to register him.

Q: I cannot remove person from my organisation (delete symbol is missing)?

• A: Deleting persons can only be done by ZR Guards, please contact them.

Q: I don't understand what I have to upload when asked for the Helix Safety Instruction ?

• A: No upload is to be done. Every employee which will need access to the site, has to follow the site safety training. Instructions are found here: Contractor Employee: Helix safety instructions. It is mandatory that the person logs on to this Helix site by using the same e-mail address as is registered for that person in the contractor portal (only then the Helix results are automatically stored in the contractor portal).

Q: I'm a contactperson, I don't personally need access to your site, do I have to upload my qualifications and follow the site safety training?

• A:When you're not accessing the site, you don't need to upload all your qualifications. Your access indicator will remain shown as "No access", This however does not block you from your tasks as a contact person (registering organisations/persons)

Q: I see a company in my organisation-tree that I no longer work with but I cannot remove the company?

• A: Removing a company from our organisation-tree can only be done by ZR Purchasing. Please contact them to have it done for you. We hope to make this possible in a future update of the system.

Q: Do I need to register a Individual Worker Company (Dutch ZZP-er) as a subcontractor?

• A: No, please register the Individual Worker (ZZP-er) as an employee belonging to your organisation (as a regular person).

Q: I don't have an A1 form for my foreign employees, do you accept an A1 application request as well?

• A: Yes we do. However the person is then only allowed for a period of 12 weeks in which you have to upload the official A1 instead. When the official A1 is ready, you MUST upload this in the portal (even when the work is already finished).

Q: Can I request a car-pass (for access of my car on the site) via the portal?

• A: No that's not possible. When you want to have access onto the site with your car), you can send a mail to Alex van Dalen with your request.

this page will be regularly updated based on the received questions