General information about the portal

Introduction

Sharing of this document

You can freely distribute the link to this these pages to your subcontractors or agencies you hire for activities to be executed on the site of ZR.

For who is this manual?

This manual is intended to be ready and understood by the contact person of either:

• A company directly receiving purchase orders from ZR (Contractor or similar having a direct relation with Zeeland Refinery)
• A company hired by a ZR approved organisation to execute works on the site of ZR (Subcontractor, indirect relation with Zeeland Refinery)

Please note:

• A Contractor can also be a staffing agency or an advisory bureau or any other type of company performing work at ZR premises (including office work)

Organisations that perform no activities on ZR site) will also be registered in this contractor portal, but there is:

- no need for them to register their personnel and

- no need for them to register transport company

1.4 Link to the portal and Browser compatibility

Link to the portal: https://zeelandrefinery.iqsoft.nl

The website works in all modern browsers, although we personally recommend Google Chrome. Currently, the website is not optimized for smartphones.

1.5 Not registered, No Access

The portal will be treated by ZR as a mandatory requirement to get access to the site. We advise you to familiarize yourself with it and to check (and update when needed) your company, personnel and personal data.

1.6 Start Situation

ZR has migrated company data and personnel data from their own systems, so we don’t start with an empty system to ease the transition for both ZR and its (sub)contractors.

1.7 Contacts

In case of questions on how to use this portal, you can contact:

- IQ-Pass Support: [email protected], telnr: +31 346 796 008 (reachable during office hours)

Please mention you work in the portal of Zeeland Refinery.

Your first point of contact is the above mentioned Support address.

Only in very specific cases, you can contact:

ZR Purchasing Department ([email protected]) – for issues on organisation-levels

ZR Guards ([email protected]) – for issues on persons-level.

The language used in this document is English, as Zeeland Refinery works with a multitude of languages spoken used by our business relations. English is considered as the common language we all speak/read/write (at least ZR personnel and all contractor personnel, level foremen and higher). Where “he” is mentioned in this manual, also “she” is meant. (analogue for himself, herself and similar references)